FAQ

Shipping

  • Free Canada Post Ground shipping is available on all orders over $25.00 after discounts and before taxes*.  Delivery time can take anywhere from 2 to 14 days depending on your location. Some restrictions may apply for orders going to extreme remote areas.
  • Homeocan reserves the right to cancel an order when shipping exceeds our standard shipping rates.

*Restrictions – Certain areas within Canada are considered remote and therefore may require additional shipping fees on your purchase. If your order is going to a remote destination, you will be contacted by one of our customer service agents to discuss any additional shipping charges.

At all times Homeocan offers three levels of shipping

  • Canada Post Expedited Ground (2-9 days delivery) for a flat rate of $7.99
  • Canada Post Xpresspost (1-3 days delivery guaranteed) for a flat rate of $24.99
  • Canada Post Priority (1-2 days delivery guaranteed) for a flat rate of $34.99

All our packages ship with a tracking number emailed to you for your convenience. All our packages ship from our offices in Montreal, Quebec, delivery speed mentioned in the above table will depend on your location.

Please contact our customer service team at help@homeocan.ca to determine exact cost of international shipping.

There is a minimum shipping charge of $50 for any international order.

Homeocan is in no way responsible for any duty, taxes or brokerage fees that may be required for our products to enter your country. All such fees are the sole responsability of the purchaser.

  • If your purchase arrives with a damaged box or packaging, we advise you to refuse the delivery so the order will be returned to our warehouse. Once we have received the returned order we will refund your account or reship your order depending on your preference.
  • If you decide to accept the damaged package, do not discard any of the packaging in case you need to return your order to our warehouse. Be sure to indicate the package was damaged when signing for the delivery (if applicable).
  • Please contact our Customer Service by phone (1-800-361-3501) or email (info@homeocan.ca) for assistance if needed.

Canada Post Ground deadline is December 12th 2016 for your package to arrive on time

Canada Post Xpresspost deadline is December 20th, 2016

Canada Post Priority deadline is December 23rd, 2016

Once your package ships you will be emailed the tracking number.

Please note these dates are dependant on origin and destination, Homeocan ships out of a Montreal warehouse.

Also note:

December 26 and 30, 2016 the warehouse will be closed, any orders during that time will experience a slight delay in getting shipped.

Order & Payment

It is possible to pay by credit card (Visa, MasterCard and American Express).
The billing address of your order must match the address associated with your credit card in order to ensure the transaction is authorized.

As soon as your order is placed and finalized your credit card is charged. At anytime if you choose to cancel your order before it ships a refund will be processed within 1 business day.

It is possible to cancel an order as long as it has not been shipped, by contacting us at info@homeocan.ca. Cancelled orders cannot be reactivated.

The federal and provincial taxes are always charged on the total order value including shipping and handling charges and calculated according to the delivery address.

Alberta GST 5%
British Columbia GST 5%
Manitoba GST 5%
New Brunswick HST 15%
Newfoundland & Labrador HST 15%
Northwest territories GST 5%
Nova Scotia HST 15%
Nunavut GST 5%
Ontario HST 13%
Prince Edward Island HST 14%
Quebec GST + QST 14.975%
Saskatchewan GST 5%
Yukon GST 5%

Currently Homeocan does not offer tax exemptions through its website. If you or a particular product qualify for a tax exemption you must request and fill out the necessary forms with revenue Canada or the Revenue authority in your province.

All taxes charged and collected by Homeocan are remitted to the appropriate government department.

Yes. The Homeocan.ca website is secure. Your online transactions are secure and your personal information is kept confidential by security software, the SSL (Secure Socket Layer) protocol. All transactions are handled by PayPal.

Click on “Order tracking”. Enter your order ID as well as the email used during checkout, and press the “Track” button.

Discounts & Returns

Homeocan will overtime offer various point-of-sale discounts as well as promotional code discounts.

A promotion code provides the user with a specified discount. This amount can be calculated in various ways as determined by the type of promotion. Usually there is a dollar value or percent value discount on the regular retail price. Promotion codes are applied to specific items in a shopping cart or the entire shopping cart and given to users at the conclusion of the checkout process. Discounts do not apply to taxes, shipping and handling charges or any similar processing charges.

Promotion codes are not applicable on Sale Priced Items such as clearance products and hot deals which already include a significant discount. Promotion code discounts are non-combinable with other offers or on top of previous discounts or sales. Limit one promotion code per customer per sale.

If this merchandise is returned, any allotted discounts will be first deducted from the value of the returned item prior to any refund or credit. Homeocan may choose to modify any promotion or discount without prior notice. One coupon per customer only.

A point-of-sale discount will show up directly on the site where any purchaser can benefit from the discounted price. Coupons cannot be applied to products which already benefit from a point-of-sale discount. If this merchandise is returned, Homeocan will only refund the amount paid in the original purchase.

The refund will be applied to the credit card used for the purchase once the returned product has been received at our Distribution Centre or warehouse and the return has been approved.

Yes, we currently have one store which will accept returns of product purchased on the Homeocan.ca website.

 

Address:
3025 Boul. de l’Assomption
Montreal, Qc
H1N 2H2

Store hours:
Monday – Friday
9:00 A.M. – 5:30 P.M.
Saturday – Sunday
Closed

Policies & Terms of Use

Account Creation and Registration
When you make a purchase at Homeocan.ca, you will have the option to create an account. By creating an account, the system will remember your personal and purchase information. This results in a more express checkout process for future purchases that will be fast, easy and always completely secure. You are not required to create an account in order to checkout.

Creating an account will enable you to access specific information such as your order history and enable you to update past purchase addresses and information. At all times, your personal information is accessible for you to review, edit, or update as necessary by clicking on the “My Account” link. This information is the property of Homeocan and we do not sell or share any information with third parties unless otherwise specifically indicated.

Collected Customer’s Information
Homeocan collects information from its customers. Customer information is collected to provide Homeocan customers unique content or to help our customers experience the easiest and quickest checkout process we can provide. Homeocan does not collect personal information from visitors except by specific request. If you are just browsing, we do not seek any personal information about you.

Security
Homeocan is committed to protecting the privacy of your personal information. State-of-the-art technology protects your data from unauthorized third parties. Homeocan uses Secure Socket Layer (SSL) software to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address during transactions. This provides a safe, secure shopping environment. Only parties responsible for processing your order have access to your credit card and bank information.

Tracking of IP Addresses
When customers enter Homeocan’s site we track thier IP address. This data is collected in order to build site demographics, track user movement and administer the site. This is not tied to your personal information.

Order Placement Information
All information related to placing an order such as your billing address, shipping address, credit card information and email address is used to only process your order. We do not share this information with outside parties.

Using Cookies
Homeocan uses cookies to deliver specific content to our customers which we believe they will enjoy. Cookies are web enabled pieces of software stored on a customer’s computer used to identify certain users and offer customized content. All cookies on our site are in no way linked to any personally identifiable information.

Aggregate Information
Aggregate information is occasionally shared with the partners of Homeocan to plan advertising or promotions. We only share with our partners non-personal, aggregate statistical information regarding customers, sales, traffic patterns, and site usage. Homeocan does not share any personally identifiable information.

Links
The Homeocan website contains links to other sites, usually our partners. This privacy policy applies solely to information collected by Homeocan, and we do not bear responsibility for the privacy practices of other sites linked to ours.

Receiving e-mails from Homeocan
Homeocan automatically sends many different types of e-mails to its clients related to the purchases customers make or specific information requested by our customers. All standardized emails related to order status and information requests will arrive via the Homeocan domain and no other. Please remember to white list Homeocan order confirmation emails so you recieve updates concerning the status of your order.

Signing up for Promotional Newsletters
All recipients of our promotional emails , have either requested to recieve this email via a double opt in system, or purchased an item on the Homeocan website with an opt out from emails option. You may at any time remove yourself from all promotional emails via 4 easy mthods.
1. Click on the unsubscribe link in any promotional email provided on the top or bottom.
2. Request removal or remove yourself automatically by using the contact us page.
3. You may also send a request directly to info@homeocan.ca .

Once you have been unsubscribed from the promotional email list, your email address can never be added back unless you specifically contact us and request it to be.
Our visitors may sign up for our promotions and discounts via the subscribe box on our home page. Our promotions contain special product offerings and industry news on the latest trends. We do not make our mailing list available to other companies. Customers may opt out of our emails at any time. Homeocan is a CAN-SPAM compliant company and follows all guidelines regarding the delivery and and management of email addresses.

Information Requested Via Surveys & Sweepstakes
Homeocan runs surveys and/or sweepstakes to better understand our customers. Anyone may participate in these surveys or sweepstakes as designated in the rules and regulations of that sweepstakes or survey.  Any information requested can include such contact information as a name and email address. Any information gathered by these means is solely designed to improve the Homeocan site and customer experience and is not sold or given to any third party.

HOMEOCAN DOES NOT WARRANT THAT INFORMATION CONTAINED ON THE SITE WILL BE ACCURATE, RELIABLE OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED.
HOMEOCAN CANNOT BE HELD RESPONSIBLE FOR ERRORS AND OMISSIONS IN THE SITE AND RESERVES THE RIGHT TO MODIFY AND CORRECT ERRORS AT ANY TIME. WE DO NOT HONOR INACCURATE OR ERRONEOUS PRICES. OUR PRICES ARE ALSO SUBJECT TO CHANGE WITHOUT NOTICE. MATERIAL ON THE SITE MAY ALSO CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS (INCLUDING PRICING ERRORS), AND MAY BE CHANGED, UPDATED OR MODIFIED AT ANY TIME AND FROM TIME TO TIME WITHOUT NOTICE; HOMEOCAN WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY SUCH INACCURACIES, ERRORS, CHANGES, OR UPDATES. HOMEOCAN MAY IN ITS SOLE DISCRETION ADD, DELETE, OR CHANGE SOME OR ALL OF ITS PRODUCTS AND SERVICES AT ANY TIME.


HOMEOCAN has attempted to accurately depict the products offered on the Site. However, because the depiction of a product is dependent on your computer monitor, HOMEOCAN cannot guarantee that such depiction will be accurate. The products may also appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that HOMEOCAN is not responsible for the operation of or content located on or through any such site.

SITE USAGE
Use of the site is entirely at your own risk. Except as expressly set forth below or in a written warranty that accompanies a product (and then only with respect to such product),
HOMEOCAN expressly disclaims all representations and warranties of any kind either expressed or implied (including without limitation, warranties of merchantability, fitness for a particular purpose, accuracy and availability) regarding the site and any products offered or available through the site. The site and products and information on the site are provided on an ‘as is-where is’ basis. Neither HOMEOCAN nor its subsidiaries, affiliates or any of their respective employees, agents, directors, employees, representatives, successors, or assigns (collectively, ‘affiliates’) will be liable for any indirect, incidental, special, punitive, or consequential damages whatsoever arising directly or indirectly from use of the site, the information contained on or transmitted from the site or products available or purchased through the site, or transactions conducted at the site, even if HOMEOCAN has been advised of the possibility of such damages or losses. Some provincial laws do not allow the exclusion or limitation of liability for consequential or incidental damages so the above limitation or exclusion may not apply to you. In no event shall the total liability of HOMEOCAN or its affiliates arising directly or indirectly from this site or any products available or purchased through the site exceed the lesser of the amount paid by you to HOMEOCAN for the single product at issue, or one thousand dollars ($100). You hereby acknowledge that all the provisions of this section will apply to all use of the site, the information contained on the site, and products available or purchased through the site, and transactions conducted at the site.

The information appearing on the Website cannot be substituted for the advice of a doctor, pharmacist or any other health professional and must not be used to self-prescribe drugs or to diagnose a health condition. Always seek the advice of a health care professional. All instructions appearing on the packaging of products offered, shown, sold, discussed, referenced or otherwise described on the Website must be read carefully and fully complied with. The User must trust the advice of the health professional that he/she consults. The User must always seek the advice of a health care professional, or other qualified health care provider properly licensed to practice medicine or general health care in the User’s jurisdiction, concerning any questions the User may have regarding any information obtained from the Website and any medical conditions the User believes may be relevant to him/her or to someone else. In particular, please consult with a doctor to see if any product offered, shown, sold, discussed, referenced or otherwise described on the Website is appropriate for the User. The User must never disregard professional medical advice or delay in seeking it because of something the User has read on the Website which is not directed at their personal care by a properly qualified and licensed health care provider. Always consult with a health care professional or other qualified health care provider before embarking on a new treatment, diet or fitness program. Information contained on the Website is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. All information provided on the Website are provided for general and illustrative purposes only, and are not intended to be a substitute for medical advice. The User should not act or abstain from acting based on any information provided by the Website. In particular, the User should not use the information contained herein for diagnosing or treating a health problem or disease. Reliance on any information on the Website is solely at the User’s own risk. The Website is not appropriate for the diagnosis or treatment of emergency medical situations of any kind. If the User has a medical emergency, they must call a health care professional, qualified health care provider or their local emergency services immediately. Under no circumstances should the User attempt self-treatment based on anything they have seen or read on the Website. Without limitation, HOMEOCAN or HOMEOCAN Representatives (as hereinafter defined) shall not be liable for any personal injury, including death, caused by the User’s use or misuse of the Website.

UPDATES TO THIS POLICY
By using this web site, you consent to the collection and use of certain information by HOMEOCAN . All changes to our privacy policy will be posted on this page so the customer is always aware of the information we collect and how we use it. The information in this policy can change at anytime and we encourage all customers to review this policy as often as necessary.

 

JURISDICTION AND GOVERNING LAW

The Conditions of Use and the content of the Website are governed by the laws of the Province of Quebec. Any litigation will be submitted to a competent Quebec court.

Should any specific provision of the Conditions of Use be found to be unenforceable by a court of competent jurisdiction, this will not in any way affect the spirit and the scope of the Conditions of Use, the remainder of which shall continue to be binding.

Should HOMEOCAN fail to exercise one of its rights, this will not be construed as a renunciation for the future to this right or to any of the provisions of the Conditions of Use.