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FREQUENTLY ASKED QUESTIONS

Homeopathy

What is "Homeopathy"?

The word Homeopathy originates from the Greek words, Hómoios , meaning similar, and Pathos, meaning suffering or experience. The basic similarity rule in homeopathy was stated by Hahnemann as ‘similia similibus currentur’: which means “likes may be cured by like”.

Why do homeopathic remedies have names in Latin?

In order for health care professionals to quickly recognize from the thousands of substances that are used as components of homeopathic products, the latin scientific names are used to describe the active ingredients.

Can Homeopathy be categorized as a form of natural medicine?

Homeopathy is a holistic medical approach in which medications used, originate from plants, animals and minerals. Beside the homeopathic principles, other mechanisms of action have been seen in modern research. Minute dosages seem to have a regulating effect by stimulation of specific mechanisms that will result in stimulated or inhibited secretions of mediators. Homeopathy is more than a treatment, more than another kind of medicine. It is above all a philosophy of medicine, a different approach to the ill patient.

Why should one opt for Homeopathy?

1) While homeopathic medicines can be effective in relieving certain symptoms, they use the body’s inherent natural defense mechanism to do so.

2) Homeopathic medicines are composed of natural active ingredients, they are non-habit forming and can be consumed by people of all ages (infant to elderly), and generally do not interact with other drugs, including prescription medication.

3) Homeopathic medicines are safe, they cannot be missed dosed or overdosed.

Will homeopathic medicines interact with other medications?

Homeopathic medicines contain natural active ingredients in small amounts and are complementary to Traditional medicine.

What conditions can Homeopathy treat?

Some of the symptoms which can be alleviated by Homeopathy, whether they are in a chronic or acute state, are the flu, colds, insomnia, digestive problems, allergies, muscle aches and pains, stress,etc.

Where can I learn more about homeopathy?

To obtain general information’s, many books have been published and information is readily available online, however like any form of medicine we do not recommend attempting to treat illnesses based on summarized knowledge found in a book or the internet.

Many homeopathic colleges offer training programs that have been elaborated and are taught over a period of months and years.

Homeocan remedies have been pharmaceutically formulated by trained health care professionals to ensure efficacy and cover a wide array of common illnesses both chronic and acute for the whole family. For children and infants we offer products like: cold and flu, colic, teething, pain and fever, ear aches and for adults and the elderly with products like; jet lag, allergy+, menopause, migraine, magnantyl etc.

Is Homeopathy Regulated?

Health Canada regulates homeopathic products as a type of natural health product. Health Canada reviews homeopathic products to make sure that they are safe and that the health claims (what the product claims to do) are supported by textbooks and other references used in the practice of homeopathy (e.g., pharmacopoeia, Materia medica) Health Canada regulates consumer health products which are sold directly to consumers and do not require a prescription or the oversight of a health care professional. Based on the supporting information and instructions available on the label, Canadians can safely select and use these products to maintain and improve their health. Consumer health products cover a broad range of products including cosmetics, disinfectants, non-prescription drugs and natural health products.

Homeocan Products

What format are Homeocan products available in?

We offer many galenic forms: liquid (30ml), pellets (1g, 4g), syrups (100ml, 250ml), cream (50g, 100g), tablets, gel. This is to give you the liberty to chose what accommodates and fits your needs.Our philosophy is to help ensure patient compliance to treatment by offering the different options for the application of treatment.

How can one choose the right combination of homeopathic treatments?

Homeocan’s founder Michele Boisvert, a trained pharmacist, has elaborated an array of different formulations that are meant to address common ailments and symptoms experienced by the whole family. From colic’s and teething to muscle pain, cold and flu, jet lag and menopause Homeocan’s homeopathic medicines are pharmaceutically formulated to make using homeopathy a breeze with easy symptom based products.

To learn more about homeopathy and Homeocan, you may call us (1-800) 556-0824, or visit us online at https://homeocan.ca.

Can homeopathic remedies treat chronic conditions?

Once the patient is properly diagnosed, yes, homeopathic products can be used to both: alleviate symptoms related to chronic illnesses and, within a long term holistic health care program, help to address the underlying causes.

How quickly do homeopathic medicines take effect?

Depending on the cause and symptoms the time and degree of relief can widely vary. In acute conditions a dose should be taken every 15 minutes to an hour until relief is felt. In chronic illness symptoms may be alleviated rapidly but the underlying cause may take a long time to resolve with consistent treatment.

At what times should homeopathic treatments be taken?

Homeopathic products should be consumer 1 to 2 hours after mealtime.

Why must one let the pellets dissolve under the tongue?

Slowly dissolving the pellet or tablets under the tongue maximises the exposure time and is thus stipulated to maximise the effects.

Are homeopathic remedies safe to use?

Yes, and this is because homeopathic remedies do not interact with other medications and have no known
side effects. Furthermore, Homeopathy is safe for people of all ages – from infants to the elderly.

What is the purpose of the 6-digit number on a homeopathic medicine bottle label and on its outer carton?

This 6-digit number, the lot number, is generated for trackability purposes and demonstrates the details of the manufacture, processing, packing, holding, and distribution of a batch or lot of drug product.

Can I take several homeopathic remedies at once?

Yes, most of our remedies are based on the use of multiple ingredients that address different aspect and symptoms of an illness.

Can homeopathic and allopathic medicines be taken concurrently?

Homeopathic medicines contain natural active ingredients in small amounts and they are unlikely to
have drug interactions.

Do you have herbal products?

Yes we do, we offer phyto therapeutic alternatives like the Kids 0-9 Herbal syrup that has Ivy leaf extract as its active ingredient. The main difference between herbal and homeopathic treatments is as follows: for a herbal treatment, the plant is macerated for 3 weeks, we call that mother tincture, that is Phyto Therapy, when we start diluting the substance, it becomes Homeopathy.

Dietary Issues

Can a lactose-intolerant patient take homeopathic pellets?

While our pellets contain lactose, our suggestion is for lactose-intolerant patients to use our liquid products.

Can Homeopathy be used to treat animals?

Yes, homeopathic medicines are both safe and effective for cats, dogs, and horses as they are natural and do not cause dependence.

If you are looking for a homeopathic treatment for your cat, dog, or horse, you may be interested in HomeoVet!

General

Where can I buy Homeocan products?

Our products are present in all good pharmacies in Canada (insert link), or purchase our products through our website (insert link).

Do your products carry an expiration date?

The products expire 5 years after the production date.

Should a Health Professional or pharmacist be informed about homeopathic products which a patient is taking?

Yes, a doctor, pharmacist or naturopath should be informed about every prescription and OTC medication
one takes.

What is an NPN and why does it appear on Homeocan's products?

Health Canada has strict regulations when it comes to natural health products. These rules have been in existence since 2004. After a product has been approved by Health Canada depending on its quality, safety, and effectiveness, it will be given a Natural Product Number (NPN) or a Homeopathic drug identification number DIN-HM to indicate that it has all qualifying requirements. All Homeocan products are registered with Health Canada and have DIN-HM or NPN numbers. Homeocan has always guaranteed both quality and efficacy in its products as the Canadian leader in the industry.

Order & Payments

How can I pay for my purchase online?

It is possible to pay by credit card (Visa, MasterCard and American Express).
The billing address of your order must match the address associated with your
credit card in order to ensure the transaction is authorized.

When do you charge my credit card?

As soon as your order is placed and finalized your credit card is charged. At anytime if you choose to cancel your order before it ships a refund will be processed within 1 business day.

How can I cancel or change my order?

It is possible to cancel an order as long as it has not been shipped, by
contacting us at help@homeocan.ca. Cancelled orders cannot be reactivated.

Is the Homeocan website secure?

Yes. The Homeocan.ca website is secure. Your online transactions are secure and your personal information is kept confidential by security software, the SSL (Secure Socket Layer) protocol. All transactions are handled by Stripe.

How can I check the status of my order?

Click on “Order tracking”. Enter your order ID as well as the email used during checkout,
and press the “Track” button.

Discounts, Delivery & Returns

What kind of discounts do you offer?

Homeocan will overtime offer various point-of-sale discounts as well as promotional code discounts.

A promotion code provides the user with a specified discount. This amount can be calculated in various
ways as determined by the type of promotion. Usually there is a dollar value or percent value discount on the regular retail price. Promotion codes are applied to specific items in a shopping cart or the entire shopping cart and given to users at the conclusion of the checkout process. Discounts do not apply to taxes, shipping and handling charges or any similar processing charges.

Promotion codes are not applicable on Sale Priced Items such as clearance products and hot deals which already include a significant discount. Promotion code discounts are non-combinable with other offers or on top of previous discounts or sales. Limit one promotion code per customer per sale.

If this merchandise is returned, any allotted discounts will be first deducted from the value of the returned item prior to any refund or credit. Homeocan may choose to modify any promotion or discount without prior notice. One coupon per customer only.

A point-of-sale discount will show up directly on the site where any purchaser can benefit from the discounted price. Coupons cannot be applied to products which already benefit from a point-of-sale discount. If this merchandise is returned, Homeocan will only refund the amount paid in the original purchase.

How long does it take to obtain a refund after a return?

The refund will be applied to the credit card used for the purchase once the returned product
has been received at our Distribution Centre or warehouse and the return has been approved.

Can I go to the store to return products purchased online?

Yes, we currently have one store which will accept returns of product purchased on the Homeocan.ca website.

Address:
3025 Boul. de l’Assomption
Montreal, Qc
H1N 2H2

Store hours:
Monday – Friday
9:00 A.M. – 4:30 P.M.
Saturday – Sunday
Closed

What is the Click & Collect delivery option?

You can also order online and pick up your order on site in our boutique Nature & Découverte in Montreal.

If you live near Montreal or are passing by, Click & Collect saves you from paying a delivery fee.
Your order will be available 24h maximum after your purchase and this within 7 working days. If you don’t pick up your order on time, we can not guarantee the order in store.

This is to guarantee the preservation quality of the natural ingredients contained in your products.

What is your privacy policy?

Voir Fichier Word Politique de Confidentialité

What is your Survey & Sweepstakes policy?

Information Requested Via Surveys & Sweepstakes
Homeocan runs surveys and/or sweepstakes to better understand our customers. Anyone may participate in these surveys or sweepstakes as designated in the rules and regulations of that sweepstakes or survey.

Any information requested can include such contact information as a name and email address. Any information gathered by these means is solely designed to improve the Homeocan site and customer experience and is not sold or given to any third party.

What are your Terms & Conditions for the use of this website?

Voir document Terms & Conditions Bilingue

FREQUENTLY ASKED QUESTIONS

Homeopathy

What is "Homeopathy"?
The word Homeopathy originates from the Greek words, Hómoios , meaning similar, and Pathos, meaning suffering or experience. The basic similarity rule in homeopathy was stated by Hahnemann as ‘similia similibus currentur’: which means “likes may be cured by like”.
Why do homeopathic remedies have names in Latin?

In order for health care professionals to quickly recognize from the thousands of substances that are used as components of homeopathic products, the latin scientific names are used to describe the active ingredients.

Can Homeopathy be categorized as a form of natural medicine?

Homeopathy is a holistic medical approach in which medications used, originate from plants, animals and minerals. Beside the homeopathic principles, other mechanisms of action have been seen in modern research. Minute dosages seem to have a regulating effect by stimulation of specific mechanisms that will result in stimulated or inhibited secretions of mediators. Homeopathy is more than a treatment, more than another kind of medicine. It is above all a philosophy of medicine, a different approach to the ill patient.

Why should one opt for Homeopathy?

1) While homeopathic medicines can be effective in relieving certain symptoms, they use the body’s inherent natural defense mechanism to do so.

2) Homeopathic medicines are composed of natural active ingredients, they are non-habit forming and can be consumed by people of all ages (infant to elderly), and generally do not interact with other drugs, including prescription medication.

3) Homeopathic medicines are safe, they cannot be missed dosed or overdosed.

Will homeopathic medicines interact with other medications?

Homeopathic medicines contain natural active ingredients in small amounts and are complementary to Traditional medicine.

What conditions can Homeopathy treat?

Some of the symptoms which can be alleviated by Homeopathy, whether they are in a chronic or acute state, are the flu, colds, insomnia, digestive problems, allergies, muscle aches and pains, stress,etc.

Where can I learn more about homeopathy?

To obtain general information’s, many books have been published and information is readily available online, however like any form of medicine we do not recommend attempting to treat illnesses based on summarized knowledge found in a book or the internet.

Many homeopathic colleges offer training programs that have been elaborated and are taught over a period of months and years.

Homeocan remedies have been pharmaceutically formulated by trained health care professionals to ensure efficacy and cover a wide array of common illnesses both chronic and acute for the whole family. For children and infants we offer products like: cold and flu, colic, teething, pain and fever, ear aches and for adults and the elderly with products like; jet lag, allergy+, menopause, migraine, magnantyl etc.

Is Homeopathy Regulated?

Santé Canada réglemente les produits homéopathiques comme un type de produit de santé naturel. Santé Canada examine les produits homéopathiques pour s’assurer qu’ils sont sûrs et que les allégations santé (que le produit prétend faire) sont appuyées par des manuels et d’autres références utilisés dans la pratique de l’homéopathie (p. Ex. Pharmacopée, Materia medica). les produits de santé qui sont vendus directement aux consommateurs et qui ne nécessitent pas de prescription ou la surveillance d’un professionnel de la santé. Selon l’information et les instructions à l’appui figurant sur l’étiquette, les Canadiens peuvent choisir et utiliser ces produits en toute sécurité pour maintenir et améliorer leur santé. Les produits de santé grand public couvrent un large éventail de produits, y compris les cosmétiques, les désinfectants, les médicaments sans ordonnance et les produits de santé naturels.

Homeocan Products

What format are Homeocan products available in?

We offer many galenic forms: liquid (30ml), pellets (1g, 4g), syrups (100ml, 250ml), cream (50g, 100g), tablets, gel. This is to give you the liberty to chose what accommodates and fits your needs.Our philosophy is to help ensure patient compliance to treatment by offering the different options for the application of treatment.

How can one choose the right combination of homeopathic treatments?

Homeocan’s founder Michele Boisvert, a trained pharmacist, has elaborated an array of different formulations that are meant to address common ailments and symptoms experienced by the whole family. From colic’s and teething to muscle pain, cold and flu, jet lag and menopause Homeocan’s homeopathic medicines are pharmaceutically formulated to make using homeopathy a breeze with easy symptom based products.

To learn more about homeopathy and Homeocan, you may call us (1-800) 556-0824, or visit us online at https://homeocan.ca.

Can homeopathic remedies treat chronic conditions?

Once the patient is properly diagnosed, yes, homeopathic products can be used to both: alleviate symptoms related to chronic illnesses and, within a long term holistic health care program, help to address the underlying causes.

How quickly do homeopathic medicines take effect?

Depending on the cause and symptoms the time and degree of relief can widely vary. In acute conditions a dose should be taken every 15 minutes to an hour until relief is felt. In chronic illness symptoms may be alleviated rapidly but the underlying cause may take a long time to resolve with consistent treatment.

At what times should homeopathic treatments be taken?

Homeopathic products should be consumer 1 to 2 hours after mealtime.

Why must one let the pellets dissolve under the tongue?

Slowly dissolving the pellet or tablets under the tongue maximises the exposure time and is thus stipulated to maximise the effects.

Are homeopathic remedies safe to use?

Yes, and this is because homeopathic remedies do not interact with other medications and have no known
side effects. Furthermore, Homeopathy is safe for people of all ages – from infants to the elderly.

What is the purpose of the 6-digit number on a homeopathic medicine bottle label and on its outer carton?

This 6-digit number, the lot number, is generated for trackability purposes and demonstrates the details of the manufacture, processing, packing, holding, and distribution of a batch or lot of drug product.

Can I take several homeopathic remedies at once?

Yes, most of our remedies are based on the use of multiple ingredients that address different aspect and symptoms of an illness.

Can homeopathic and allopathic medicines be taken concurrently?

Homeopathic medicines contain natural active ingredients in small amounts and they are unlikely to
have drug interactions.

Do you have herbal products?

Yes we do, we offer phyto therapeutic alternatives like the Kids 0-9 Herbal syrup that has Ivy leaf extract as its active ingredient. The main difference between herbal and homeopathic treatments is as follows: for a herbal treatment, the plant is macerated for 3 weeks, we call that mother tincture, that is Phyto Therapy, when we start diluting the substance, it becomes Homeopathy.

Dietary Issues

Can a lactose-intolerant patient take homeopathic pellets?

While our pellets contain lactose, our suggestion is for lactose-intolerant patients to use our liquid products.

Can Homeopathy be used to treat animals?

Yes, homeopathic medicines are both safe and effective for cats, dogs, and horses as they are natural and do not cause dependence.

If you are looking for a homeopathic treatment for your cat, dog, or horse, you may be interested in HomeoVet!

General

Where can I buy Homeocan products?

Our products are present in all good pharmacies in Canada (insert link), or purchase our products through our website (insert link).

Do your products carry an expiration date?

The products expire 5 years after the production date.

Should a Health Professional or pharmacist be informed about homeopathic products which a patient is taking?

Yes, a doctor, pharmacist or naturopath should be informed about every prescription and OTC medication
one takes.

What is an NPN and why does it appear on Homeocan's products?

Health Canada has strict regulations when it comes to natural health products. These rules have been in existence since 2004. After a product has been approved by Health Canada depending on its quality, safety, and effectiveness, it will be given a Natural Product Number (NPN) or a Homeopathic drug identification number DIN-HM to indicate that it has all qualifying requirements. All Homeocan products are registered with Health Canada and have DIN-HM or NPN numbers. Homeocan has always guaranteed both quality and efficacy in its products as the Canadian leader in the industry.

Order & Payments

How can I pay for my purchase online?

It is possible to pay by credit card (Visa, MasterCard and American Express).
The billing address of your order must match the address associated with your
credit card in order to ensure the transaction is authorized.

When do you charge my credit card?

As soon as your order is placed and finalized your credit card is charged. At anytime if you choose to cancel your order before it ships a refund will be processed within 1 business day.

How can I cancel or change my order?

It is possible to cancel an order as long as it has not been shipped, by contacting us at help@homeocan.ca. Cancelled orders cannot be reactivated.

Is the Homeocan website secure?

Yes. The Homeocan.ca website is secure. Your online transactions are secure and your personal information is kept confidential by security software, the SSL (Secure Socket Layer) protocol. All transactions are handled by Stripe.

How can I check the status of my order?

Click on “Order tracking”. Enter your order ID as well as the email used during checkout,
and press the “Track” button.

Discounts, Delivery & Returns

What kind of discounts do you offer?

Homeocan will overtime offer various point-of-sale discounts as well as promotional code discounts.

A promotion code provides the user with a specified discount. This amount can be calculated in various
ways as determined by the type of promotion. Usually there is a dollar value or percent value discount on the regular retail price. Promotion codes are applied to specific items in a shopping cart or the entire shopping cart and given to users at the conclusion of the checkout process. Discounts do not apply to taxes, shipping and handling charges or any similar processing charges.

Promotion codes are not applicable on Sale Priced Items such as clearance products and hot deals which already include a significant discount. Promotion code discounts are non-combinable with other offers or on top of previous discounts or sales. Limit one promotion code per customer per sale.

If this merchandise is returned, any allotted discounts will be first deducted from the value of the returned item prior to any refund or credit. Homeocan may choose to modify any promotion or discount without prior notice. One coupon per customer only.

A point-of-sale discount will show up directly on the site where any purchaser can benefit from the discounted price. Coupons cannot be applied to products which already benefit from a point-of-sale discount. If this merchandise is returned, Homeocan will only refund the amount paid in the original purchase.

How long does it take to obtain a refund after a return?

The refund will be applied to the credit card used for the purchase once the returned product
has been received at our Distribution Centre or warehouse and the return has been approved.

Can I go to the store to return products purchased online?

Yes, we currently have one store which will accept returns of product purchased on the Homeocan.ca website.

Address:
3025 Boul. de l’Assomption
Montreal, Qc
H1N 2H2

Store hours:
Monday – Friday
9:00 A.M. – 4:30 P.M.
Saturday – Sunday
Closed

What is the Click & Collect delivery option?

You can also order online and pick up your order on site in our boutique Nature & Découverte in Montreal.

If you live near Montreal or are passing by, Click & Collect saves you from paying a delivery fee.
Your order will be available 24h maximum after your purchase and this within 7 working days. If you don’t pick up your order on time, we can not guarantee the order in store.

This is to guarantee the preservation quality of the natural ingredients contained in your products.

What is your privacy policy?

Voir Fichier Word Politique de Confidentialité

What is your Survey & Sweepstakes policy?

Information Requested Via Surveys & Sweepstakes
Homeocan runs surveys and/or sweepstakes to better understand our customers. Anyone may participate in these surveys or sweepstakes as designated in the rules and regulations of that sweepstakes or survey.

Any information requested can include such contact information as a name and email address. Any information gathered by these means is solely designed to improve the Homeocan site and customer experience and is not sold or given to any third party.

What are your Terms & Conditions for the use of this website?

Voir document Terms & Conditions Bilingue

Delivery information

For any questions about the delivery date of your order, we invite you to consult Poste Canada website, with your tracking number. You will have real-time access to information about your delivery.

For all other questions related to your internet order, please call our customer service we will be happy to inform you live! Call the toll-free number 1-800-556-0824 Monday to Friday from 9:00 am to 4:30 pm

Free standard shipping with any purchase of $ 35. No code needed! Please note that we may offer lower thresholds for free shipping during certain promotional periods. Click here to find out more about current Homeocan promotions

Get a free Canada Post return label. Click here for more information on returns and exchanges.

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