Livraison régulière gratuite à partir de 35$ d'achat (avant taxes), partout au Canada.

Politique en matière de remboursements et de retours

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Delivery information
For any questions about the delivery date of your order, we invite you to consult Poste Canada website, with your tracking number. You will have real-time access to information about your delivery.

For all other questions related to your internet order, please call our customer service we will be happy to inform you live! Call the toll-free number 1-800-556-0824 Monday to Friday from 9:00 am to 4:30 pm

Free standard shipping with any purchase of $ 35. No code needed! Please note that we may offer lower thresholds for free shipping during certain promotional periods. Click here to find out more about current Homeocan promotions

Get a free Canada Post return label. Click here for more information on returns and exchanges.

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Click here to find out more about our delivery conditions
Informations de livraison
Pour toutes questions au sujet de la date de livraison de votre commande, nous vous invitons à consulter le site web de Poste Canada, munis de votre numéro de repérage. Vous aurez accès en temps réel aux informations sur votre livraison.

Pour toutes autres questions liées à votre commande internet, veuillez appeler notre service à la clientèle nous nous ferons un plaisir de vous renseigner en direct ! Composez le numéro sans frais 1-800-556-0824 du lundi au vendredi de 9h00 à 16h30.

Livraison standard gratuite avec tout achat de 35$. Aucun code nécessaire ! Veuillez noter que nous pouvons offrir des seuils inférieurs pour la livraison gratuite pendant certaines périodes promotionnelles. Cliquez ici pour en savoir plus sur les promotions Homeocan en cours

Obtenez gratuitement une étiquette de retour Postes Canada. Cliquez ici pour en savoir plus d'informations sur retours et échanges.

Vous n’avez pas trouvé la réponse à votre question ?
Cliquez ici pour en savoir plus sur nos conditions de livraison